What is my email address?

Your email address is your username, appended by "@my.cwi.edu". For example, a student with a username of "johnsmith" would have an email address of johnsmith@my.cwi.edu.

  • In most cases, your username will follow the format of
  • ...

What is my initial email password?

When your student account is created, you are assigned a default password that must be changed before you can access your email account. Please follow the steps in the: New Student Guide

Who do I contact for help with my email account?

The CWI Help Desk is your first point of contact for email issues. CWI Help Request Form

More information on your email account can be found in the...

Will I be able to keep my email after graduation?

Yes, your email account will be available after graduation. To logon, browse to: https://mail.cwi.edu.

Will I be required to use Outlook Email

Your Official email will be used with Outlook 365.  Either online at mail.cwi.edu or through the Microsoft Outlook 365 Client.  

Will Outlook 365 save all of my sent messages?

By default Student Emails will be kept for a period of 5 years, for archive purposes. 


How do I troubleshoot Basic computer issues

Before reporting a technical issue to your instructor or Helpdesk, check the following items. This only applies to desktop computers, such as Windows 10 or Apple Computer, not tablets like iPads or a smartphone.

  • Always click “Yes” “Accept” “Continue
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