What is my email address?

Your email address is your username, appended by "@my.cwi.edu". For example, a student with a username of "johnsmith" would have an email address of johnsmith@my.cwi.edu.

  • In most cases, your username will follow the format of
  • ...

What is my initial email password?

When your student account is created, you are assigned a default password that must be changed before you can access your email account. Please follow the steps in the: New Student Guide

Who do I contact for help with my email account?

The CWI Help Desk is your first point of contact for email issues. CWI Help Request Form

More information on your email account can be found in the...

Will I be able to keep my email after graduation?

Yes, your email account will be available after graduation. To logon, browse to: http://mail.cwi.edu.

Will I be required to use Windows Live?

Yes, this is your official CWI email account.  All official CWI email will be sent to your Windows Live account.

Will Windows Live save all of my sent messages?

By default Windows Live will not save your sent messages.  You will need to enable this feature through the options menu under the "Customize your mail."

How do I troubleshoot Basic computer issues

Before reporting a technical issue to your instructor or Helpdesk, check the following items. This only applies to desktop computers, such as a Dell or Mac, not tablets like iPad or a smart phone.

  • Always click “Yes” “Accept” “Continue” “
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