Computer Support Specialist

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Do you enjoy working with technology and feel a sense of satisfaction when helping others? Computer support specialists use the combination of information technology, problem solving, and customer service soft skills to help individuals and organizations overcome technical challenges and maintain productivity. In the Computer Support Specialist program, we take pride in teaching and learning these skill sets needed to be successful in the IT support field. At the College of Western Idaho (CWI), we will develop your understanding of technology from the ground up giving you the computer, networking, and security knowledge and skills needed to succeed in the IT support industry. 

Information technology professionals are held to a higher standard than many professionals, which is why many employers require a background check before hiring any new IT personnel. A felony or misdemeanor still appearing on a background check can become a severe barrier to working as an IT professional at a government or private organization. 


The College of Western Idaho (CWI) provides a Computer Support Specialist program that will prepare you with advanced, market-relevant skills that employers recognize and respect as well as opportunities to connect with a global community of industry professionals.

Why This Program

Every business has computers and their supporting hardware and software so IT support technicians will continue to be in demand. This program covers soft skills, such as customer service and professionalism, and skills needed for the CompTIA IT Fundamentals, A+, Network+, and Security+ certifications that will be taken during the course of the program. Attaining these certifications will show potential employers your ability to learn and readiness for the workplace and give you the confidence to excel in your career. Depending on your level of completion, you may earn an Intermediate Technical Certificate, Advanced Technical Certificate, or Associate of Applied Science degree in this field.

What You Will Learn to Do

  • Develop the soft skills that assist the diagnosis of and solving of customer technology issues
  • Build, install, repair, and maintain PCs, servers, networking equipment, and peripherals including laser and 3D printers
  • Learn how to protect from and safely remove viruses, malware, and other threats from computers, networking components, and mobile devices
  • Train users to work with new computer hardware or software such as 3D printers, word-processing software, and email
  • Test and evaluate existing wired and wireless network systems while performing regular maintenance and upgrades to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet Systems
  • Evaluate the security posture of and secure IT hardware and software


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Additional Opportunities

Cyber Defense Center

College of Western Idaho's Cyber Defense Center offers cybersecurity awareness, best practices, news, events, and activities for Idaho communities, businesses, partners, and students while striving to advance U.S. Federal Government, State of Idaho, and industry initiatives in cyber defense.

Respectful Community

College of Western Idaho is committed to maintaining a Respectful Community by providing equal opportunity for all individuals and does not discriminate in services, benefits, or activities on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, disability status, veteran status, age, or any other legally protected status.  More on Title IX

News and Blogs

Jessica Chapple, College of Western Idaho’s Staff of the Month for January 2022.

Congratulations to Student Success Advisor, Jessica Chapple, named College of Western Idaho’s Staff of the Month for January 2022.

CWI Foundation receives $5,000 for scholarships from Allied Business Solutions

Allied Business Solutions donates $5,000 to empower Information Technology students at CWI.

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Ada County Center hosts Super Smash Bros Wii U Tournament and Party with prizes, food and fun

Business Professionals of America receiving awards

CWI students earned one gold medal, three runner-up finishes, and a third-place award at the Business Professionals of America National Conference.

Business Professionals of America receiving awards

CWI earned 32 top-five finishes at the 2016 Idaho Business Professionals of America Leadership Conference.