Work-Based Learning Center is proud to host a Technology Job Fair on Thursday, Nov. 30, at the Ada County Center Pintail Building.
Read more about Explore Exciting Opportunities at Technology Job FairComputer Support Specialist
Launch Your Robust IT Support Career with Industry-Leading Training
Program Overview
Interested in becoming a skilled technician in computer support? College of Western Idaho’s (CWI) Computer Support Specialist program is designed to equip you with essential knowledge and skills for supporting desktop computers, wired and wireless networks, and document imaging devices, including printers and scanners. This comprehensive program enhances your understanding of computer hardware, software, networking, and virtualization. Upon completion, you will be prepared to earn CompTIA A+, PDI+, Network+, and Security+ certifications.
Along with hands-on experience on actual hardware, this program emphasizes soft skills, such as customer service and professionalism and is ideal for those seeking a deep dive into the technical aspects of computer support, with a focus on practical application and troubleshooting. As a graduate, you are well prepared for various roles in Information Technology (IT), with a strong background in hardware, networks, and cybersecurity.
Degree or Certificate Type
Associate of Applied Science
Advanced Technical Certificate
Intermediate Technical Certificate
Cost
Additional cost may apply.
Time to Complete
1 – 2 years
Primary Location
Learning Opportunities
- Extensive Hands-On Training: Experience real hardware installation, configuration, and troubleshooting.
- Certification Preparation: Ready yourself for important industry certifications valued by employers including CompTIA A+, PDI+, Network+, and Security+.
- Soft Skills Development: Enhance your customer service and professional skills.
- Comprehensive Technical Knowledge: Gain expertise in computer technology, networks, and cybersecurity.
- Career Readiness: Finish the program with certifications and skills sought after by employers, including the Department of Defense.
Area of Study
Degrees & Certificates
Computer Support Specialist – Associate of Applied Science Degree
Degree Requirements
Cost: $10,905
Computer Support Specialist – Advanced Technical Certificate
Certificate Requirements
Cost: $10,071
Computer Support Specialist – Intermediate Technical Certificate
Certificate Requirements
Cost: $5,900
Career Opportunities
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
398
Annual Openings*
$23.55
Hourly Median Wage*
$48,984
Annual Median Salary
19.52%
Growth (2021 – 2031)*
Computer Network Support Specialists
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks , wide area networks , cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.
56
Annual Openings*
$29.43
Hourly Median Wage*
$61,214
Annual Median Salary
18.16%
Growth (2021 – 2031)*
*Data sourced from Lightcast™ (2023), a global leader in labor market analytics, and limited to the state of Idaho. Contact CWI Institutional Research for questions regarding this data. Career pathways may require further education beyond CWI.
Admissions
Step 1
- Apply to CWI.
- Choose Computer Support Specialist as your major.
Step 2
- Complete the Free Application for Federal Student Aid (FAFSA).
Cost & Aid
As a student in this program, you may be eligible for financial aid and scholarships.
Enrichment Opportunities
Enhance your academic experience, expand your knowledge, reach your goals, and celebrate your achievements.
Advising
Already a student? We are here to help you navigate your educational journey, connect you to academic and support resources, and achieve your academic or career goals.
Related Programs
Clubs
Business Professionals of America
College of Western Idaho is proud to be part of Business Professionals of America (BPA), the leading Career and Technical Student Organization for students pursuing careers in business management, office administration, information technology, and other related career fields.
SkillsUSA
College of Western Idaho is proud to compete in SkillsUSA, a nationwide organization seeking to improve the quality of our nation's future skilled workforce through personal, workplace, and technical skills training.
News
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CWI students earned one gold medal, three runner-up finishes, and a third-place award at the Business Professionals of America National Conference.
Read more about CWI Students Rack up Awards at National Event
CWI earned 32 top-five finishes at the 2016 Idaho Business Professionals of America Leadership Conference.
Read more about CWI Students Score Big at BPA CompetitionRequest More Information
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