College of Western Idaho is proud to be part of Business Professionals of America (BPA), the leading Career and Technical Student Organization for students pursuing careers in business management, office administration, information technology, and...
Computer Support Specialist
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Do you enjoy working with technology and feel a sense of satisfaction when helping others? Computer support specialists use the combination of information technology, problem solving, and customer service soft skills to help individuals and organizations overcome technical challenges and maintain productivity. In the Computer Support Specialist program, we take pride in teaching and learning these skill sets needed to be successful in the IT support field. At the College of Western Idaho (CWI), we will develop your understanding of technology from the ground up giving you the computer, networking, and security knowledge and skills needed to succeed in the IT support industry.
Information technology professionals are held to a higher standard than many professionals, which is why many employers require a background check before hiring any new IT personnel. A felony or misdemeanor still appearing on a background check can become a severe barrier to working as an IT professional at a government or private organization.
The College of Western Idaho (CWI) provides a Computer Support Specialist program that will prepare you with advanced, market-relevant skills that employers recognize and respect as well as opportunities to connect with a global community of industry professionals.
Why This Program
Every business has computers and their supporting hardware and software so IT support technicians will continue to be in demand. This program covers soft skills, such as customer service and professionalism, and skills needed for the CompTIA IT Fundamentals, A+, Network+, and Security+ certifications that will be taken during the course of the program. Attaining these certifications will show potential employers your ability to learn and readiness for the workplace and give you the confidence to excel in your career. Depending on your level of completion, you may earn an Intermediate Technical Certificate, Advanced Technical Certificate, or Associate of Applied Science degree in this field.
What You Will Learn to Do
- Develop the soft skills that assist the diagnosis of and solving of customer technology issues
- Build, install, repair, and maintain PCs, servers, networking equipment, and peripherals including laser and 3D printers
- Learn how to protect from and safely remove viruses, malware, and other threats from computers, networking components, and mobile devices
- Train users to work with new computer hardware or software such as 3D printers, word-processing software, and email
- Test and evaluate existing wired and wireless network systems while performing regular maintenance and upgrades to ensure that networks operate correctly
- Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet Systems
- Evaluate the security posture of and secure IT hardware and software
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Requirements and Costs
Degrees and Certificates
Computer Support Specialist - Associate of Applied Science Degree
Computer Support Specialist - Advanced Technical Certificate
Computer Support Specialist - Intermediate Technical Certificate
Explore the resources below for information, dates, and deadlines related to admissions, financial aid, registration, and next steps.
|Dates & Deadlines for Credit Programs||Summer 2023||Fall 2023||Spring 2024|
|Priority Registration Begins 1||N/A||Apr 10||Nov 13 (2023)|
|Open Registration Begins||Feb 27||Apr 17||Nov 20 (2023)|
|Financial Aid Priority Deadline||May 13||Jul 29||Dec 16 (2023)|
|Admission Deadline 2||May 27||Aug 12||Jan 6|
|Last Day to Register for Classes||Jun 2||Aug 18||Jan 12|
|Tuition and Fees Due||Jun 2||Aug 18||Jan 12|
|Classes Begin 3||Jun 5||Aug 21||Jan 16|
1 Priority registration is limited to continuing students. Students are assigned a registration time based on their cumulative credits earned. Students should check myCWI and their CWI email to learn their assigned registration time. Students may register online anytime on or after their assigned registration time.
2 The Admission Deadline for international students is earlier than the deadline for non-international students and is only available during the fall and spring semesters. Please consult the Academic Calendar for the international student admission deadlines.
3 Classes in shorter sessions (including 4-, 5-, and 8-week sessions) may begin before or after this date. Please refer to the specific class session sections beneath the full Academic Calendar for more information.
Skills, Traits, and Prep Classes
- General computer skills
- Ability to learn
- Basic understanding of how computers work is helpful
- Good communication and writing skills are helpful
- Ability to troubleshoot complex problems is helpful
Navigating your way through college can be confusing, especially if you try to go it alone. CWI offers advising assistance to help in deciding which courses you need to take to reach your education and career goals. Visit Advising or contact One Stop Student Services for more information.
Financial Aid Available
Did you know that as a student in this program you may be eligible for financial aid? Through grants, scholarships, and loans, more than 60 percent of first-time, full-time CWI students receive some form of financial assistance. To learn more about financial aid options and whether you may be eligible, visit Financial Aid.
Tuition and Fees
Tuition for a full-time CWI student averages half the cost of a state university and a third of the cost of a private college. Tuition and fees vary based on program and residence. Visit Tuition and Fees for more information.
- Computer Support Specialist
- Computer Repair Technician
- Help Desk Technician
- Information Technology Specialist
- Service Desk Analyst
- MFP/Printer Repair Technician
The Computer Support Specialist program will develop a technician’s understanding from the ground up covering: electrical and mechanical components, industry tools, computer hardware and software, network infrastructure support and troubleshooting, plus server support and virtualization. The Computer Support Specialist program also covers soft skills such as customer service and professionalism, and provides the skills needed for the CompTIA IT Fundamentals, A+, PDI+, Network+, and Security+ certifications.
Upon completion of the full program, students will have taken their CompTIA IT Fundamentals, A+, Network+, and Security+ certification exams.
For more information on the Computer Support Specialist career field, its salary range and job growth, visit the US Bureau of Labor Statistics web site: https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm
Program Department Chair
College of Western Idaho is committed to maintaining a Respectful Community by providing equal opportunity for all individuals and does not discriminate in services, benefits, or activities on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, disability status, veteran status, age, or any other legally protected status. More on Title IX
News and Blogs
Congratulations to Student Success Advisor, Jessica Chapple, named College of Western Idaho’s Staff of the Month for January 2022.
Allied Business Solutions donates $5,000 to empower Information Technology students at CWI.
Ada County Center hosts Super Smash Bros Wii U Tournament and Party with prizes, food and fun
CWI students earned one gold medal, three runner-up finishes, and a third-place award at the Business Professionals of America National Conference.
CWI earned 32 top-five finishes at the 2016 Idaho Business Professionals of America Leadership Conference.
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