How do I troubleshoot Basic computer issues

Before reporting a technical issue to your instructor or Helpdesk, check the following items. This only applies to desktop computers, such as Windows 10 or Apple Computer, not tablets like iPads or a smartphone.

  • Always click “Yes” “Accept” “Continue” “Enable” “I Agree” etc. when your instructor posts presentations or activities for you to access on Blackboard
  • Make sure your computer has all of the latest updates from its manufacturer (for example, Microsoft Windows Update or Dell Driver Updates).
  • CWI performs weekly routine maintenance on certain systems, mostly during downtimes. Thursday evenings and Sundays.  


Browser
Your Internet browser is the program you use to access the Internet. Examples include Google Chrome and Firefox. Contact your instructor for recommendations on the best browser to use for your class.

  • Is your pop-up blocker enabled?
  • Is your browser up to date?
  • Are cookies enabled?
  • Do you have a lot of add-ons (such as toolbar extensions, plugins, etc.) that may interfere with the normal function of your browser?

Flash is no longer supported by Adobe. It was retired last year.

Java is still available free for home use.  Make sure you have the latest version from Java's website: https://www.java.com/en/


Internet Connection
It is critical to the success of your online studies to have a stable, wired Internet connection. In the Treasure Valley, wired providers include Sparklight, CenturyLink, and Comcast. There are a few Satellite services, that can provide basic online services.  They cost more than the more traditional wired services. 

  • Are you using wireless?
  • Are you having difficulty loading websites?
  • Is your Internet browser warning you that it has timed out?


System
Basic things, such as having a current anti-virus and the latest updates on your computer, will make your online experience smoother. Some issues can occur because you do not have an updated system.

  • Do you have all of the latest Windows/Apple OS updates installed?
  • Do you have an anti-virus program installed?
  • Is spyware or malware interfering with the normal function of your computer?

Have you gone through all of these steps and still having trouble with your online class and computer? Contact your instructor to inform them of the issue then submit a Helpdesk ticket.  With personal computers, our Techs cannot help with much.  They can give you suggestions on what to do, but touching or uninstalling programs on personal devices is not allowed.  In some cases, you may have to take it to a PC Repair facility.  But we do try to do our Best Effort in assisting you. 

Please see the attached PDF document for step-by-step instructions.
Keywords: Troubleshoot, Common, PC, Computer issues, Java, Pop-ups, Internet, Spyware, Malware, Virus