User Experience Research Project

Group of four individuals looking at a computer screen together
May 9, 2019

College of Western Idaho’s (CWI) Communications and Marketing department is partnering with DePalma Studios to perform a navigation research study for the College’s external website, cwi.edu, beginning May 20 and ending by June 30. 

The goal of this research project is to receive recommendations on how to simplify the site’s navigation and organize pages to help students find information quickly and efficiently. DePalma will conduct user experience research with students, alumni, faculty, staff, and community members to better understand their use of existing navigation on the site, their expectations, where they get lost, and any terminology used that may be confusing. Volunteers from each user group will perform different user experience activities including card sorting, tree testing, surveys, one-on-one interviews, and user testing. DePalma will meet with CWI stakeholders and product owners at the end of June to explain data collected and give recommendations. 

Stay tuned for information on how you can get involved. Contact Stacy Hardy at 208.562.2113 or stacyhardy@cwi.edu with questions or to learn more.