As part of the Idaho Strong campaign, a COVID Help Now Line has been established to offer support for anyone facing challenges related to the pandemic including in areas of behavioral health, food insecurity, and housing. The line was created to help Idahoans with immediate crisis needs, provide emotional support, assistance identifying coping strategies, and to connect those in need with community resources.
COVID Help Now representatives are trained crisis responders who will help callers assess their current situation and reaction to provide coping mechanisms to reduce stress. The COVID Help Now Line is anonymous. Responders do not classify, label, or diagnose people, and no case records are taken.
The Help Now Line is available between 8 a.m. and 8 p.m. seven days a week; the service is free, state-wide, and confidential. Responders are available via phone or text, with a chat feature coming soon. Callers may also leave a message during off-hours and receive a return call the following day.