The College of Western Idaho (CWI) Library is pleased to welcome Jean-Louise Zancanella as the library’s first public services librarian. This new position will focus on establishing best practices in library customer service to ensure that all patrons have a positive experience every time they use the CWI Library. Please join in welcoming Jean-Louise to this exciting new role, and look for constant improvements as she streamlines the library’s customer service. Anyone with questions or comments about library customer service can reach Jean-Louise at jeanlouisezancanella@cwi.edu or 208.562.3118.