A new resource called “Digital Navigators” is available at College of Western Idaho (CWI) to support students with their technology needs. Available at all CWI computer labs as a drop-in service (no appointment needed), Digital Navigators offer a unique kind of peer-to-peer assistance focused specifically on helping students build confidence with everyday digital applications.
A Technology Lifeline for Students
Digital Navigators are fellow students employed in work-study positions, trained to help their peers navigate the digital systems essential to success at CWI. In an increasingly digital world, many students rely on laptops, online platforms, and communication tools but may not feel fully confident using them. For those who find tasks like navigating Canvas (formerly Blackboard) or sending an email challenging, Digital Navigators are a friendly and approachable resource.
Their role is to provide guidance on a variety of digital tasks, from logging into campus Wi-Fi to creating discussion threads in class. The goal is to boost digital fluency while ensuring no student feels left behind.
How Digital Navigators Are different
Unlike One Stop Student Services — which assists students with academic and administrative services like academic planning, financial aid, and advisor appointments — Digital Navigators focus solely on technology-related issues including:
- Sending and replying to emails
- Navigating Canvas (formerly Blackboard)
- Downloading necessary applications
- Creating and submitting assignments
- Using Microsoft Office tools and Google Docs
Digital Navigators address common questions that students may be hesitant to ask, offering a supportive environment that encourages learning and self-sufficiency.
Services & Support
In addition to one-on-one support, Digital Navigators is ready to schedule multi-week digital skills sessions to help any student master the basic computer skills needed for college success. This peer support is not meant to replace Campus Tech Support or resolve hardware issues but rather to empower students with the everyday tech skills needed for college success.
Canvas Transition
CWI has transitioned from Blackboard to Canvas, and Digital Navigators are already trained on the new platform. Their continued support will play a crucial role in helping students make a smooth transition and maintain momentum in their coursework.
Confidence Building
Students are encouraged to seek help — even for questions that may seem small. Digital Navigators are fellow students who understand the learning curve that comes with using technology in an academic setting. Their mission is to ensure all students feel confident using the digital tools available at CWI.
A Campus Resource
Digital Navigators represent a significant addition to student support services at CWI. By offering assistance with day-to-day technology needs, they help build the confidence and skills necessary to thrive in the classroom and beyond. Students are encouraged to take full advantage of this resource to make their college journey more successful and less stressful.
For more information contact Greg Wilson, Assistant Dean of General Education, or visit the Digital Navigators web page.
