Medical Administrative Support - Basic Technical Certificate

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Apply Now through Aug. 1, 2022, for the Fall 2022 start.

Review the Program Application Process below for details.

Enrolling in CWI’s Medical Administrative Support program will provide you exposure to a profession that performs a variety of duties in a medical environment. Physicians rely on well-trained medical administrative support professionals to assist in the operation of a medical office and the documentation of patient care. Successful students in this program typically possess above-average skills in communication, organization, and attention to detail.

Specialized coursework focuses on medical terminology, electronic health records, health information management, human relations, exceptional customer service, insurance, and billing. This program is competency-based, specifying the student performance objectives required for employment.

Program Application Process

The Medical Administrative Support program has an annual program application period which is now open through Aug. 1, 2022. This application is used for acceptance into the Medical Administrative Support Basic Technical Certificate (BTC) program. Students interested in the program must first apply for admission to the College of Western Idaho. Each fall semester students who complete all steps for admission are accepted to the program. 

Step 1 - Apply for Admission to CWI

Step 2 - Complete the Medical Administrative Support application

Why This Program

Careers in all areas of healthcare are in great demand throughout the nation. Medical office administrative support professionals are critical to the support of clinical staff in the health care industry. Physicians rely on well-trained medical administrative support professionals to assist in the operation of a medical office and the documentation of patient care.

What You Will Learn to Do

  • Manage and maintain all aspects of an office environment
  • Use and understand medical terminology
  • Learn to use the latest workplace technology and computer software
  • Schedule appointments and register patients using specialized medical software
  • Maintain confidential medical records and prepare correspondence
  • Learn to interact with a diverse population
  • Prepare patient insurance claims and complete the medical billing cycle
  • Understand the complex world of healthcare compliance and regulatory issues
  • Work professionally and ethically as a part of a medical team


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Applications are now being accepted for CWI’s healthcare programs.

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The CWI Foundation received a $2,000 grant from the John William Jackson Fund.