“Individuals Posing as Employees of a Company”
Fraudulent individuals posing as an organization’s associates often call the customers requesting credit card information. Please note that these calls are fraudulent. Organizations will not call or email customers asking for account or credit card information.
If you receive a call from someone claiming to be from an organization that you do business with requesting your credit card number in order to charge you a small fee to resolve a technical issue, please hang up immediately and contact the Federal Trade Commission to report the fraudulent call at DoNotCall.gov.
If you need to make any changes to your account, please login to your account online.
Essential tips to help avoid falling victim to online phishing and phone scams:
- Stay Alert: Be cautious of unexpected emails, texts or calls requesting personal or financial information. Always verify the sender's identity before sharing any sensitive details.
- Verify Requests: If you receive a suspicious message or call claiming to be from a trusted organization, independently verify the request through official channels.
- Protect Personal Information: Avoid sharing sensitive information like passwords, account numbers or Social Security numbers over the phone or online unless you initiated the contact and are certain of the recipient's authenticity.
- Use Security Software: Install reputable antivirus and anti-malware software on your devices to help detect and prevent phishing attempts. Keep your software up-to-date to ensure optimal protection.
- Educate Yourself: Stay informed about the latest phishing and phone scam tactics. Be wary of common techniques such as urgent requests for money, threats of legal action, or offers that seem too good to be true.
- Report Suspicious Activity: If you suspect you've encountered a phishing attempt or phone scam, report it to the appropriate authorities, such as your bank, the Federal Trade Commission (FTC), or local law enforcement.
For more information about CWI’s organizational security please contact Michael Wilson at michaelwilson1@cwi.edu
For more information about cyber awareness or cybersecurity, you can either contact Michael Wilson or Sara Hoyt at sarahoyt@cwi.edu or cyberdefense@cwi.edu, or visit the Cyber Defense Center website.
To report a possible cybersecurity issue, please submit a help desk ticket to IT.