
Information Technology Help Desk
The College of Western Idaho (CWI) Information Technology Help Desk provides support for information technology equipment and services. The Help Desk is the first point of contact for prospective students, current students, and faculty and staff requiring assistance from the Department of Information Technology.
CWI employees needing assistance with their college owned desktop/laptop computers, or other electronic equipment will need to follow procedures for assistance. The goal of these procedures is to minimize exposure, prioritize effectively, and assign requests properly.
Related Pages

Contact Us
By Online Request (Any Time)
If you are experiencing a non-urgent problem or would like to request support at a time when the Help Desk is not operating, you may submit an online request for assistance.
New Requests:
- Using an Internet browser, go to the Help Desk Form:
- Add a new request by completing the Help Desk Request form.
For Existing Help Desk Requests, visit:
- Use your student/employee domain account credentials to log on.
- Make notes, update status, add documents, and save changes.
For Urgent Issues, Contact Us by Phone (During Hours of Operation)
You may call the Help Desk during hours of operation to report an urgent problem or request support. The Help Desk phone number is: (208) 562-3444.
Help Desk Hours of Operation:
Day | Time |
---|---|
Monday - Thursday: | 8:00 a.m. - 6:00 p.m. |
Friday: | 8:00 a.m. - 5:00 p.m. |
Saturday: | 9:00 a.m. - 2:00 p.m. |
Want to Work on the Help Desk?
Curious about Tech Support? How a Call Center works? Do you want Real World Technical Experience? Come and work for the Help Desk!
- Great environment!
- Great co-workers!
- Learn technical support!
Current CWI students can visit the Work Study site to learn more about working at the Help Desk.
Current Students
- Computer / Technical Help
- Bookstore
- Connections Project
- Counseling & Wellness Services
- CWI Mobile
- Cyber Defense Center
- Library
- myCWI - Your eToolkit for Success
- One Stop Student Services
- Advising
- Assessment and Testing Centers
- Career Information
- CWI Transcripts
- Student Disability Services
- Diversity
- Forms
- Latinx Student Services
- Student Workshops
- Tutoring Services
- Veteran Services
- Writing Center
- Online Resources
- Graduation
- Paying for Classes
- Preschool Services
- Register for Classes
- Student Affairs
- Student Engagement
- Student Government
- Student Clubs
- ASL Club
- Anthropology Club
- Art Club
- Biology Club
- Business Professionals of America
- First Generation Student Club
- Foundation College Ministries
- Gaming Club
- Geeks 'N Weebs
- History Club
- Horticulture Club
- International Club
- Psychology Club
- Queers and Allies
- Siempre Unidos
- SkillsUSA
- Social Work Club
- Student Nurses Association
- Veteran's Association
- Youth MOVE CWI
- Leadership Programs
- Presidential Ambassadors
- President's Writing Awards
- Emerging Scholars
- Honors Program
- Beta Sigma Pi - Honor Society
- Speech and Debate
- CARE and Student Conduct
- Share Your CWI Experience
- Constitution Day and Voter Education
- Drug and Alcohol Abuse Prevention Program
- Student Resource & Involvement
- Virtual Events - How to Join
- Student Planning
- Communicating with Your Advisor
- Dropping Courses
- How to Apply for Graduation
- Locating your Student ID Number
- Navigating the Course Catalog
- Notifications and Holds
- Overview
- Planning Your Degree
- Registering for Classes
- Updating Your Contact Information
- View Future Planned Courses with the Timeline
- Viewing Grades
- Viewing Your Progress Towards Graduation
- Viewing your Class Schedule
- Viewing your Unofficial Transcript
- Waitlisting a Course
- Student Policies
- Registrar's Office