College of Western Idaho (CWI) is taking another step to strengthen account security and improve the user experience by transitioning to a new password reset management service.

The updated service is more reliable, easier to use, and better integrated with CWI systems. Most importantly, it provides added protection for personal and institutional data while supporting a smoother login process moving forward.

What to Expect
Beginning the week of Feb. 16, CWI users will be prompted to add an additional contact method when logging in. This step supports the new service and ensures each account has at least two ways to verify identity.

This update is required for all users and must be completed at the time of login.

For example, if a phone number is already associated with an account, users will be asked to select a different option, such as an email address, to meet the two-method requirement.

Time Impact
For users who already have Multi-Factor Authentication [2] (MFA) set up, the process should take no more than five minutes.

New users will complete this step as part of their initial account setup.

Why It Matters
The new provider offers enhanced security, improved usability, and broader integration with CWI services. This transition is a key part of CWI’s ongoing security strategy and helps safeguard both individual accounts and college systems.

Users are encouraged to complete the update promptly to avoid any disruption to account access.

For those with questions or in need of more information, please contact support@cwi.edu [3] or 208.562.3444 [4].