When you update your CWI password, you will also need to update any computing device that may be using your old password to sign in to CWI apps, including laptops, tablets and mobile phones. With these devices, you would have some point used them to access your CWI email accounts and or the CWI WIFI. Any apps on your devices that you use to access CWI email and WIFI (and possibly other accesses) that store your passwords must be updated with your newest password or they will continue to attempt to sign in with the old, incorrect password and will inevitably lock your account.

** 5 failed login attempts result in your account being locked out for 30 minutes. If you know your password, you can go to Logonhelp.cwi.edu and change your password by following the prompts. If you dont know your password and you haven't signed up for the password reset service you will need to call the help desk to have them reset your password for you.

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