All CWI employees must adhere to the Return to Work Standard Operating Procedures to help reduce the risk of COVID-19 transmission to members of our CWI community. 

IT User Services Technical Support Specialists will designate a drop-off and pick-up location for faculty and staff to receive or return equipment when scheduling and appointment. 

In addition to the outlined sanitizing measures for all faculty and staff, IT technical support staff should use the tips and resources below to ensure all facilities, work-areas and technology equipment are sanitized according to manufacturer and CDC guidelines.

IT Help Desk staff must adhere to the Return to Work Standard Operating Procedures to limit the spread of COVID-19 to members of the CWI community. 

CWI faculty and staff who need to borrow college owned equipment in order to work remotely must first complete and submit the ...

IT technical support staff are encouraged to provide IT support remotely whenever possible, especially for basic troubleshooting and software or application installation and configuration. 

CWI IT User Services is following recommended CDC guidelines when it comes to sanitizing any electronics or equipment they handle. 

However, all employees that need their college-owned electronic devices or equipment cleaned must first consult their IT...

CWI employees needing assistance with their college owned desktop/laptop computers, or other electronic equipment will follow these procedures for assistance. The goal of these procedures is to minimize exposure, prioritize effectively, and assign requests properly...